Overview

Job Number 22091721
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, reservations, and cancellations. Activate and file room keys. Print, fold, and deliver folios and other items to rooms. Research and resolve disputed charges. Manage daily room inventory and alternative accommodations list. Operate telephone switchboard station and fax machine. Process all guest requests and relay messages. Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities. Maintain updated resource materials on all vendors and information to accommodate guest requests. Activate voice mail system. Test communications equipment. Update and distribute property telephone directories to staff. Maintain/run reports on all guests/groups/VIPs and their requests. Dispatch bell staff or valet staff as needed. Print and audit customer bills for Express Checkout purposes.

 

Assist management in hiring, training, scheduling, evaluating, motivating and coaching employees; serve as a role model. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist individuals with disabilities. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Support all co-workers and treat them with dignity and respect. Identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

Arabic reading, writing and speaking is a must have requirement.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

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About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,000 properties under 30 leading brands spanning 131 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company now offers one travel program, Marriott Bonvoy™, replacing Marriott Rewards®, The Ritz-Carlton Rewards®, and Starwood Preferred Guest®(SPG). For more information, please visit our website at www.marriott.com, and for the latest company news, visit news.marriott.com. In addition, connect with us on Facebook, Twitter and Instagram.