Job Requisition ID: 137432 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking to recruit an experienced Fast Repair Supervisor for Al Futtaim Global Aftersales in Dubai. The main purpose of the role is to provide an excellent aftersales service to the customer whilst ensuring the achievement and exceeding monthly target. You will assist in any problems that the technicians are having and carry out regular site visits to ensure standards are maintained.

What you will do

  • Help and advice Technicians and customers as required ensuring a high standard of delivery on time. Ensure to maintain the Fix it right at first time ratio
  • To carry out regular site visits to ensure standards are maintained
  • Keep up with new technology, work procedures, time standards and relevant technical know-how to maintain or improve work productivity and quality.
  • Comply with the ALAC Quality Management System and participate with organization’s improvement activities
  • Carry out work with care ensuring not to endanger the life either of themselves or others by theirs acts or omissions whilst complying with health and safety requirements of the company and preventing any harm to the environment.

Required skills to be successful

  • Technical knowledge of paint and repairs
  • 3-5 Years as in similar role in a reputed automotive workshop.
  • Technical / Supervisory skills,
  • Valid UAE Driving License –Light Motor vehicle

About the team
The role will report to the Regional Manage and this position will maintain the  link between frontline staffs, workshop technicians and customers for delivering the quality repair service on time which will help the company to maintain a high Customer satisfaction Index score.

What equips you for the role
The ideal candidate for this role should be a Technical School Graduate or a Degree or Diploma holder. You should have at least a minimum of 3-5 years’ experience as a Fast Repair Supervisor or Site Supervisor or Branch In-Charge in Tyre or Automotive industry. You must have technical knowledge of paint and repairs. You should have strong administrative and interpersonal skills and be able to display excellent communication skills with an ability to demonstrate a positive, enthusiastic and friendly attitude while being able to work well with others. Candidates with UAE driving license is highly preferred for this role.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

About Al Futtaim Private Company LLC

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and we are now 42,000 people strong.