Job Requisition ID: 141524 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

To support the store manager and manage the overall operation of the store and contribute to the assigned store productivity. Ensuring sales targets are met and exceeded. To assist in the store’s provision of excellent customer service support and supervising staff members’ activity in this area. To work with the Store Manager to ensure that merchandising objectives, operating standards, and controllable costs are managed effectively. To assist in the implementation of store planning and staff development programmes to achieve sales, profitability, and development objectives.

What you will do

  • To contribute to the achievement of sales, profit targets, corporate and individual productivity goals, in order to maximise customer conversion and add on selling results by close monitoring of KPI performance.
  • To take appropriate action in conjunction with the store manager to address performance related issues where necessary.
  • To assist the store manager to communicate, monitor and maintain the highest standards of customer care within the Store.
  • To assist the store manager with Training & Development and the Recruitment & Selection process.
  • To assist in the development of the team to optimise store performance to reflect the brand qualities.
  • To assist the store manager in ensuring that all staff possess excellent product knowledge and are regularly trained on new products and approaches.
  • To be responsible for and be a role model to the Health and Safety matters for the store/concessions. And to ensure that all staff adhere to policies and procedures in respect of Health and Safety as well as store security at all times.
  • To take responsibility for their own safety and those around them, including colleagues and customers by working to company procedures and highlighting any unsafe working practices
  • Must stop any unsafe practices and coach colleagues when required in regard to Health & Safety
  • To maintain the highest housekeeping standards.
  • To ensure that stock levels are regularly reviewed to maximise sales and liaise directly with the visual merchandising team to ensure the store adheres to the required standards.  Where necessary, take appropriate action.
  • To ensure that all customer complaints are dealt with in a sympathetic and timely manner. Adhere to the monitoring process in order to effectively resolve customer issues.
  • To develop action plans to increase sales, address problem areas and capitalise on trends. Identify ways to increase sales through analysis of the store business sales reports.
  • To be accountable for regular cycle counts to maintain data integrity and undertake regular preparation and execution of bi-annual stock takes.
  • To ensure effective communication to all team members of store performance on a daily, weekly, and monthly basis
  • Adhere to HUGO BOSS UK HR policies and procedures as outlined in the store policies and company handbook to ensure that statutory requirements are met and maintained
  • Any other ad hoc duties related to store management

Required Skills to be successful

  • Understand and represent the brand attributes
  • Ability to lead, motivate, train, and develop a team through active management
  • Excellent communication skills. With the ability to communicate with senior members of staff both written and verbal   
  • Strong analytical, organizational and numerical skills.
  • Ambition and drive to achieve company sales targets 
  • Ability to plan work for the team to achieve the company goals, with the ability to delegate where necessary   
  • Ability to multitask and prioritise workload effectively  
  • Strong personality, flexible and very representative
  • Ensure all team/department reporting is completed on a timely basis   
  • Demonstrates respect and politeness and regularly exceeds customer expectations
  • Show innovation and initiative in setting customer care standards           
  • Strong sales flare        

What equips you for the role

  • Demonstrable success gained as an Assistant Manager/Supervisor with a recognised brand
  • Previous experience in managing a team
  • Sound commercial and brand awareness and good technical proficiency with SAP

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al Futtaim Private Company LLC

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and we are now 42,000 people strong.