Overview

Job Number 22124177
Job Category Engineering & Facilities
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

The Assistant Engineering Manager is responsible to provide optimal efficiency of the Shift Operations, by conducting walk around inspections ensuring routine checklist & daily log completions, ongoing scheduled & breakdown maintenance follow ups, coordination of response & attendance of associate repair requests in accordance with company policy and standard operating procedure. Implementation and compliance with all FLS issues, DM and DTCM issues. Conducts PPM of public spaces, ablutions and associate rooms.

SCOPE / BUSINESS CONTEXT

  • A Full Time position
  • Number of Direct Reports – 8
  • Titles of Direct Reports – Housing Technicians

CANDIDATE PROFILE

Experience

  • Minimum 5 years of related work experience in a 5-star Hotel; and 3 years of leadership experience.)

Skills and Knowledge

  • Demonstrated experience leading a multi-disciplined technical team
  • Ability to read and understand P&L
  • Extensive Hands-on Maintenance experience  (both MEP and Civil)
  • Decision maker with the ability to work under pressure.
  • Strong verbal and written communication skills to communicate professionally with other departments, co-workers and 3rd party companies.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

 

  • Responsible for all the maintenance of refrigeration and air conditioning in the housing buildings and public areas.
  • Carry out working orders and assignments given by the Housing Manager.
  • Attend associates complaints regarding breakdown and malfunctioning of equipment associated with lights, sound, television, telephones, plumbing and machinery.
  • In charge in the implementation of the Preventive Maintenance Program.
  • Keep close track of the performance of all electrical equipment and associated machinery in the housing and other areas associated with the property.
  • Ensure that all the preventive maintenance, work orders and assignments are carried out in timely and cost effective manners.
  • Maintain log records of all the air-conditioning and refrigeration machinery.
  • To do weekly preventive maintenance on all window A/C and coordinate with the contractor in regards to chillers maintenance.
  • To assist the Housing Manager to implement all the existing rules and regulations of the housing compound.
  • In- charge to monitor all the cost effective way to ensure savings in electricity and water.
  • Make sure the materials needed to perform jobs are available prior to commencing work.
  • To perform any other duties and responsibilities assign by the Housing Manager.
  • Liaise with 3rd party vendors/contractors, as assigned
  • Coordination and execution of all FLS requirements.

OTHER

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests’ service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

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About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,000 properties under 30 leading brands spanning 131 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company now offers one travel program, Marriott Bonvoy™, replacing Marriott Rewards®, The Ritz-Carlton Rewards®, and Starwood Preferred Guest®(SPG). For more information, please visit our website at www.marriott.com, and for the latest company news, visit news.marriott.com. In addition, connect with us on Facebook, Twitter and Instagram.