Overview

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Internal Firm Services – Other

Management Level

Senior Associate

Job Description & Summary

Meeting and Events operations:
Responsible for managing day to day operations of the venue sourcing team based out of the dnata Dubai and KSA offices. This includes compliance with policy and the established process.
Responsible for monitoring and continuously improving the firm’s venue sourcing processes whilst focusing on managing internal stakeholder expectations and experience.
Manages the relationship between PwC, the service provider (dnata) and suppliers (hotels / venues) and acts as the first point of contact for resolution of complaints and issues.
Responsible for ensuring SLAs are adhered to and adequate cover is provided by the service provider whenever required.
Large events support for client and markets events team:
Provide support as listed below at WLT, Town Halls, GPM and the LoS Universities;
Hotel management – reviewing contracts and invoices;
Managing events inbox;
Managing attendee and rooming lists;
Assist with LPO’s and vendor registration;
Liaising with finance to ensure timely payments to vendors;
Assist with permits and ensuring timely submission of any documentation;
Assist on site with event logistics and vendor management.

Financial
Drives and supports a culture of long-term savings on event costs
Tracks and reports savings made by the venue sourcing  team 
Acts as the point of contact between finance and dnata to ensure accuracy of LPOs and invoices.
Ensures payments are processed in time and in compliance with VAT and other requirements. Ensures invoices are accurately billed to the appropriate PwC legal entity.

Customer
Manages the relationship between PwC, the Service Provider (dnata) and vendors. 
First point of contact for issue resolution and escalates to the Travel Operations Lead when necessary.
Responsible for guiding PwC stakeholders through the venue sourcing process including compliance with internal policies and securing approval for exceptions.
Supports the development of policies and procedures and ensures  they are followed by event organisers.  

Internal Process
Supports reviews and recommendations to optimise events spend including updating the policy to  align with trends in the market or the general events environment.
Promotes and enforces compliance of the firm’s venue sourcing policy and process.
Manages and supports day to day activities in accordance with policy ensuring appropriate approvals are in place for exceptions. 
Works closely with Business Resilience to ensure risk assessments are carried out for team building events. 
Introduces new processes or optimises current ones to improve the quality of venue sourcing  services.
Manages conflicts, acting as the go to person for receiving feedback from PwC and dnata and venues. Resolves any conflicts or escalating to the Travel Operations Lead when necessary.
Oversee dnata to ensure smooth day to day operations including the provision of adequate leave cover when required.  

Learning & Growth
Ability to ensure adherence to policies and procedures with a flexible mindset to recognise whether improvements to the current processes are required..
Act as key resource and liaison with other areas of the business, building cross-functional and cross  LoS relationships as needed.

Knowledge, skills, and abilities
Education
Bachelor’s Degree 
Language
Fluency in English. Knowledge of Arabic is an added advantage
Overall Experience
3 to 5 years of overall experience
Specific Experience
Prior experience in venue sourcing and /or running events
Knowledge and Skills
Strong customer service orientation
Organised, with an eye for detail, strong time management skills and proactive. 
Strong verbal and written communication skills 
Good computer skills
Strong relationships with major hotel chains in the Middle East.
Ethical Conduct

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

Job ID: 355008WD

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About PwC Middle East

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.