Job Number 22118862
Job Category Finance & Accounting
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management



To ensure Hotel revenue is balanced, controlled, complete and accurately reported each day


  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports – 2
  • Titles of Direct Reports – Income Audit Clerk



  • 2 years of Income Audit experience in 5 star luxury Hotel

Skills and Knowledge

  • English language
  • Training and willing to help continue the success of the property

Education or Certification

  • N/A


The following are specific responsibilities and contributions critical to the successful performance of the position:


General Activities

     Prepare and reconcile reports on revenue related municipality fees, tourism dirham and service charge.

     Perform spot audit on rooms periodically, checking against Housekeeping report.

    Ensure that all part day room revenue has been posted in PMS system.

    Complete any other projects, tasks or activities as assigned from time to time.

Generation of GRR

    Download Trial Balance from PMS Opera and import….

     Check if ledger balances are tallied.

     Prepare Income Journal adjustment entries in the approved JV format wherever applicable.

     Upload the Income Journal adjustment entries through Vision Excel.

     Prepare Statistics Report in the Sun Systems.

     Run GRR and import data from Sun Systems to generate GRR as per the standard format (which includes Rooms/ F&B/ Other Revenue & Statistics)

Verification of Rebates

     Generate Rebate Report from Opera for:

  • Rooms
  • F&B
  • Others

    Ensure rebate for the day is initiated and signed by Duty Manager/Front Office Manager. Receive authorization for rebates outside his/her approval limits as per the Delegation of Authority.

  •   Scrutinize the rebates for reasonability and adherence to DOA.

    Provide rebate report for review and approval to respective Executive Committee members as part of the Daily Excom Packet.


Verification of Paid Out

    Receive one copy of paid out voucher from Front Office.

    Ensure that paid out vouchers are approved as per DOA/LSOP

Prepare Hospitality Report

    Receive hospitality checks from respective Outlets.

    Scrutinize details (signature/reason for hospitality ) of hospitality cheques. Check Micros Report against physical checks.

     Prepare Hospitality Report and add to Daily Excom Packet for circulation and sign-off by all Executive Committee members.

     Ensure all hospitality checks are approved /signed  as per DOA or LSOP.

Telephone Report for Guest and Admin.

    Take a report from telephone system, check the call charges posted in the guest folio. In case of discrepancy, inform the Front Office.

Print Telephone Reports by extension/ access code & distribute for marking of personal calls. Review administrative cost and report to FC/DOF and Department Head.

     Forward list of personal calls to AP (for crediting the telephone cost) and Paymaster ( for recovering the amounts from payroll)

    Department Head/ FC/DOF to review and provide comments.

Complimentary Room Listing & Approval Form

    Receive complimentary room form from Front Office for all complimentary rooms during the past night stay.

    Check authorization on complimentary rooms.

    Check the same against the Opera Complimentary Room Report ( E134 in House Complimentary)

    Follow-up with Rooms Controller for any missing complimentary vouchers;

Banquet Revenue Audit

     Receive Banquet Event Order (BEO) from Events Department and reconcile with physical checks.

     Check if total revenue has been posted against appropriate revenue account code for the event including extra covers incidental charges incurred by the guest.

     Ensure that all advances as mentioned in BEO have been received as per schedule. In case of discrepancy inform Event Manager.

     In case of any discrepancy in bills, inform the Banquet Manager. Follow up to resolve discrepancy.

General Cashier Reports

  • Reconcile bank slips against Opera Report

    •   Check General Cashier daily report

     Post entry in respective ledger account in Sun Systems.

    Run Foreign Currency Report; ensure revenue received is as per applicable rates ( Hotel publishes rates)

Control Sum of Guest I City ledger I Deposit ledger I Package Ledger

    Check total of all ledgers (guesVcity/deposiUpackage) to ensure all transactions for the prior day have been posted accurately.

    Check Control Sum Sheet for any imbalances.

     In case of discrepancy, contract System Administrator for issue resolution.

    On fixing of the issue, run Opera Imbalance Report to check if ledger has balanced.

    Prepare Reconciliation Report ( Opera and Sun Systems Reconciliation )

    Ensure that all income booked in PMS/ POS Opera Sun Systems is reconciled.

Guaranteed No Show List

    Generate No Show report to check that charges are levied and bills are raised to the guest by Front Desk

     In case no show is not charged to a guest, check authorization ( as per LSOP ) for rebating

    Prepare track sheet for no show recovery

Checking of Float

    Ensure audit of hotel floats at least once every two months.

    Prepare cash float audit track report for all Cashiers.

    Keep count report dully signed on record.

Verification of Discount

    Ensure POS bills are received from all outlets.

    Separate checks with discount.

    Check discount levied agrees with Hotel discount program and ensure contracted discounts are programmed in the system for ease of tracking.

    Scrutinize the open discounts, volume and authorization as per the LSOP.

    Check for authorization of Associate Discounts vouchers.

     In case of discrepancy, ask department concerned for the valid supporting documents.

Spot check and surprise audit for Open checks

    Print Open Check Report.

    Visit Outlet and count the number of tables occupied.

Check the number of open checks in Micros.

   • In case of discrepancy, Outlet Manager to provide explanation.

     Prepare Audit report and send it to Dir. F&B and DOF.

Spa I Recreation Membership revenue and payment posting

     Receive details about membership from Spa on a daily basis.

     Ensure that all revenues for Spa Membership have been tagged to a liability code in Sun Systems.

     Split revenue based on period – all monthly memberships to be recognized as revenue for the month and balance to be amortized based on period of validity maintained in Excel sheet.

     Issuance and control of membership card for club membership.

     Maintain Health Club membership file.

Clearing Account

     Receive General Cashier Report and check GC clearing account.

     Match bank deposit slips with entries posted in the Trial Balance and then posts in Journals.

     Prepare bank deposit discrepancy report and provide to DOF/FC.

     Ensure that tips (Folio & Credit card) are tagged to a liability account & the same is cleared on monthly basis through payroll.

     Clear all other clearing accounts (revenue sharing) on a daily/monthly basis (as per contract).

Checking of Micros open check

   •  Verify Open Check report.

    Ensure that POS provides explanation for all open checks within stipulated lime as per LSOP.

    Document explanations & ensure that check is closed in POS.

Rate Variance Report

     Receive signed Rate Variance Report from Front Office.

     Ensure that rates have been applied correctly.

     Attach scan copy to Daily Excom Packet.

Issuing and controlling of Outlet Checks

     Issue outlet checks to Outlets on request.

     Maintain a check log register based on serial number.

     Ensure that all the checks for the previous booklets issued are received back.

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About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,000 properties under 30 leading brands spanning 131 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company now offers one travel program, Marriott Bonvoy™, replacing Marriott Rewards®, The Ritz-Carlton Rewards®, and Starwood Preferred Guest®(SPG). For more information, please visit our website at www.marriott.com, and for the latest company news, visit news.marriott.com. In addition, connect with us on Facebook, Twitter and Instagram.