Overview

Job Number 22129093
Job Category Engineering & Facilities
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY                                                                                                             

The Kitchen Technician is responsible to provide technical, operational and administrative support to the Kitchen & Laundry Supervisor on all Kitchen & Laundry related issues. To install, maintain, perform preventative maintenance on, and recommend replacement of all Kitchen & Laundry systems, tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Liaise with Kitchen & Laundry Supervisor to order, mark, and stock parts and supplies for all Kitchen & Laundry equipment, as needed. Assist to maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers.  

SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports – 0
  • Titles of Direct Reports –  

CANDIDATE PROFILE

Experience:

  • Minimum 3 years Kitchen & Laundry Maintenance supervisory experience in a 5-star Hotel or equivalent.

Skills and Knowledge

  • Demonstrated knowledge of commercial Kitchen & Laundry equipment, and ancillary systems
  • Good understanding of Electrical & Mechanical Code (both local, IEEE and ASME) & an ability to Read and follow blueprints / schematics
  • Extensive Hands-on Kitchen & Laundry Equipment maintenance experience, inclusive use of relevant Trade Tools, equipment & instrumentation
  • Proven experience leading a multi-disciplined technical team
  • Strong customer focus/perspective and relationship skills.
  • Strong verbal and written communication skills  

Education or Certification

  • Diploma in Electrical/Electro-Mechanical engineering or equivalent

SPECIFIC DUTIES 

The following are specific responsibilities and contributions critical to the successful performance of the position:

    • Handling the smooth operation of all the Mechanical systems in the building to ensure superior guest service and product quality
    • Conduct daily walk-throughs to visually assess the safe and efficient maintenance and operation of the Kitchen & Laundry equipment   
  • To provide hands on support of work assignments to ensure that work is completed in a timely manner and within specifications
    • Effectively organize, train, and assign tasks to and follow-up with Kitchen & Laundry Technicians, to ensure maximum productivity
    • To execute all preventive maintenance duties as outlined in the Preventative Maintenance Program and follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment etc
  • To replenish Kitchen & Laundry supplies and inventory in a timely and efficient manner, and minimize waste; and make sure equipment is prepared and operational for the following day’s work.
    • Adhere to all company required purchasing policies and controls to stay within budget guidelines, as assigned.
    • Follow prescribed safety procedures and emergency plans for personnel and equipment by the company and according to local laws and regulations.
    • Participate in effective energy management programs and efficient use of equipment and utilities in the hotel.
    • In the absence of Kitchen & Laundry Supervisor, conduct a daily briefing with Kitchen & Laundry section team members on current key activities.
    • Anticipate and respond to guest issues and establish proactive processes to promote guest satisfaction.
    • Liaise with 3rd party vendors/contractors, as assigned
    • Maintaining a safe and hygienic work environment & Performing related duties and special projects as assigned.
    • Ensuring all Team associates has the proper supplies, equipment and uniforms.
    • Establishes and maintains open, collaborative relationships with Team associates.
    • Ensures that regular on-going communication occurs with associates in order to create awareness of business objectives, communicate expectations and recognize performance.
  • Carry out senior Engineering Leadership instructions or other designated person of authority

Safety and Security

Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests’ service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

  • Enter and locate work-related information using computers and/or point of sale systems.
  • The physical ability to stand, sit, or walk for an extended period of time or for an entire work shift.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • The physical ability to climb on a ladder to heights in excess of 10’, balance, and work above the shoulder frequently.
  • The physical ability to occasionally bend/stoop, kneel, crouch, and squat
  • The physical ability to use both hands for frequent grasping and occasional fine manipulation  
  • The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders. 
  • The physical ability to occasionally push and pull various items, such as equipment, tools etc.
  • May need to adapt to multi-temperature work environments.

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

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About Marriott International

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,000 properties under 30 leading brands spanning 131 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company now offers one travel program, Marriott Bonvoy™, replacing Marriott Rewards®, The Ritz-Carlton Rewards®, and Starwood Preferred Guest®(SPG). For more information, please visit our website at www.marriott.com, and for the latest company news, visit news.marriott.com. In addition, connect with us on Facebook, Twitter and Instagram.