Amazon is looking for an experienced, talented and detail oriented individual to join our Customer Experience and Business Trends team to support our business in Turkey and Middle East. Our team’s mission is to look around corners for innovations meaningful for Amazon customers. We obsess over ideas, activities, and trends that could be differentiating for customers. We bring those ideas to teams across Amazon to ideate and invent.

Key job responsibilities
– Manage Ambiguity: Understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience.
– Study Management: Lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management.
– Stakeholder Management: Work with senior leaders to understand their priorities and collaborate with them on developing products and services that will improve our customers’ experience.
– Team: Support hiring and on-boarding of new team members and contribute to our high-performing culture.

A day in the life
The right candidate will have a passion for identifying opportunities to improve customer experience and assessing the landscape for innovations, demonstrate analytical thinking, problem-solving skills, and strategic thinking, have experience influencing and earning the trust of senior stakeholders and driving business teams to take action, have a strong sense of urgency and commitment, and possess remarkable creativity and excellent business judgment.

In this position, you will innovate, build new methodologies to generate insights, and make recommendations to senior leaders and drive actions that directly impact our current and future customers. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly build your skill set and address new challenges. You will help Amazon continually raise the bar and achieve our vision: to be Earth’s Most Customer-Centric Company!

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including : Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

We are open to hiring candidates to work out of one of the following locations:

Dubai, ARE


– 5+ years of product or program management, product marketing, business development or technology experience
– Bachelor’s degree or equivalent
– Experience owning/driving roadmap strategy and definition
– Experience with end to end product delivery
– Experience with feature delivery and tradeoffs of a product
– Experience as a product manager or owner
– Experience owning technology products
– •Proficiency in SQL and experience with statistical analyses tools.


– Experience in influencing senior leadership through data driven insights
– Experience working across functional teams and senior stakeholders
– MBA + 7-9 years of relevant work experience, or an equivalent combination of education and work experience.
– Robust quantitative and qualitative analytical skills, excellent attention to detail, and good business acumen.
– Proficiency in either regional language: Turkish or Arabic (verbal, written, reading)
– Experience in an international work environment in areas such as management consulting, internet, technology, retail, consumer goods or research firm.

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About Amazon Middle East and North Africa FZ-LLC, (Amazon)

"Make History

Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."