Overview
DESCRIPTION
AE Engagement Manager manages two channels: Outbound & Organic Social. Outbound (Email and Push Notifications) that drive engagement and local relevance based on internal customer insights and external market trends. The importance of both channels lies in communicating directly with customers, allowing them to take an immediate action by sharing feedback publicly.
Key job responsibilities
1.The role of an Outbound manager is to work backwards from customer needs, identify the right mix of content & placements on cross-category and GL/PL level communication, nudging customers to make a purchase on Amazon. The scope demands end-to-end ownership of these programs ranging from insight generation, customer proposition, segmentation, experiment design, identification and validation of success metrics, measurement plan, stakeholder and campaign management to post-launch monitoring and reporting.
2. The role of the organic social channel manager requires the owner to: (1) define the channel strategy across diverse social channels and influence several internal and external stakeholders manage different priorities to represent the Amazon brand and adapt to the continuously evolving changes in MO (Modus Operandi) and algorithms of both channels and protect Amazon reputation on those channels.
We are open to hiring candidates to work out of one of the following locations:
Dubai, ARE
BASIC QUALIFICATIONS
– 2+ years of professional non-internship marketing experience
– 1+ years of Salesforce, Tableau, Vidyard, and Excel experience
– 1+ years of designing, building, and launching successful email engagement programs, specifically lifecycle/nurture programs experience
– Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
PREFERRED QUALIFICATIONS
– Experience working with a major brand or entertainment company in project/production management
– Experience in e-commerce, start ups, advertising, commercial
– Experience using data visualization tools
About Q-Express Documents Transport, (Amazon)
"Make History
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do at one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History."
