Learning & Development – Manager

Why PwC

Established in the region for over 40 years, PwC Middle East employs over 6,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.
 

Business Unit Description

MERC “Middle East Resourcing Center” Business Unit is responsible for managing the internal functions for the Consulting Line of Service. The department focuses on multiple competencies such as Human Capital, Finance, Operations, Communications, Transformation, Risk & Quality. MERC Consulting team contributes to the achievements of the Consulting Line of Service by enabling the business to deliver high end results to our clients.

The Consulting L&D Center of Excellence (CoE) at PwC Middle East is a function within Consulting Human Capital team dedicated to fostering the career development of the PwC diverse talent pool by designing, developing  and delivering learning programs that are anchored in adult learning principles and enriched with experiential learning approaches. Our programs are designed to be relevant, impactful, and timely, aiming to foster individual growth and achieve peak performance. Our efforts are strategically aligned to support the firm’s priorities, ensuring sustainable business success. Our mission is to create a culture where excellence is the baseline, impact is measurable, and development keeps pace with the ever-evolving demands of the business landscape. Join us in driving significant organizational change and establishing new standards of excellence.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Design and develop learning programs: Develop, design, and deliver customized learning programs that cater to the specific needs of the organization.
• Facilitate training sessions: Deliver engaging and effective training sessions to the target audience using a range of training methodologies and techniques.
• Evaluate training effectiveness: Evaluate the effectiveness of training programs and assess the impact on business results.
• Project management: Plan and manage learning and development projects from initiation to closure, ensuring timely and quality delivery.
• Build relationships with stakeholders: Develop and maintain strong relationships with key stakeholders such as business leaders, subject matter experts, and internal teams.
• Identify and implement new learning technologies: Keep abreast of new technologies and trends in learning and development and identify opportunities to incorporate these into learning programs.
• Mentor and coach team members: Provide guidance and support to team members, ensuring their continued professional development and growth.
• Budget management: Manage the budget for learning and development projects, ensuring efficient use of resources and cost-effective delivery.

• Training and facilitation: Ability to design and deliver training programs to meet the learning needs of the organization, facilitate workshops, and deliver presentations effectively.

• Project management: Manage complex learning projects from conception to completion, ensuring they are delivered on time, within budget, and to a high standard.
• Learning program design: Develop innovative learning solutions that are aligned with business objectives and adult learning principles, using various modes of delivery.
• Interpersonal skills: Build strong relationships with key stakeholders and clients, managing their expectations and providing high-quality service.
• Change management: Ability to drive change initiatives, identify opportunities to improve learning processes and systems, and adapt to changing business needs.
• Technical skills: Knowledge of learning management systems, e-learning platforms, and other relevant technologies.
• Leadership skills: Manage and develop a team of learning professionals, providing guidance, mentorship, and support.

Education: Bachelor’s degree in a relevant major with a preference for a Masters.
Years of Experience: 8 + years of HC related experience