Receptionist

JOB PURPOSE:

As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.

KEY ACCOUNTABILITIES:

Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.

Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.

Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.

Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.

Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.

Ensure the GEMS policies, procedures and codes of conduct are followed at all times.

Attend staff meetings and serve on committees as required.

QUALIFICATIONS, EXPERIENCE & SKILLS:

Expected Qualifications:
 Minimum of High School Diploma or BA degree
Expected Experience:
 A minimum one year experience working as a receptionist or in a customer service focused role.
 Effective communicator (written and spoken)
 Interpersonal skills, able to operate in a diverse environment
Job-Specific Knowledge & Skills:
 Ability to multi-task and cope with peaks of demand
 Proficient secretarial and computer skills
 Advanced user of Microsoft Office an advantage